DashCam Fail Code

TeslaCam, Tesla Can’t, 2.0

I really wanted to have my DashCam fixed by today. I really did. But then the hypochondriac got involved, called Tesla, and have them tell me some least common denominator information information that they wouldn’t accept there was a problem with my Tesla unless I tested it with a USB Key [sic]. As I didn’t have any USB Sticks handy, I ordered one that was Tesla branded, as well as a faster, High Endurance MicroSD Card and new adaptor.

The USB Stick won’t arrive until later in the week but the flimsy excuse from the hypochondriac threatened to call the police if I didn’t cancel my service request and wait for my USB Stick order to arrive. She said some lawn care folks would be here today but of course they didn’t come, so I ended up cancelling my appointment for nothing.

However, not wanting to give up, I got my MicroSD Card and tried it in #CO2Fre. It was formatted as exFAT so I formatted it as FAT32 and plugged it into #CO2Fre. Nothing.

I did some more research and realized that most drives come formatted with an MBR to allocate its partitions. I pulled the SanDisk Extreme SDD #CO2Fre and it too had an MBR. Since Tesla recommends using a GUID Partition Table, I opened up DiskUtility and reformatted the entire drive with a GUID Partition Table and a FAT32 File System.

GUID Drive
This is what DiskUtility shows for the SanDisk Extreme SDD 2TB Drive. Under the heading, you can clearly see the drive is formatted as a GUID Partition Map, as requested by Tesla

This went quickly and in the end I had the system correctly formatted as per Tesla’s specifications. The drive was formatted with 2TB of free space.

FAT32 Partition
This is what DiskUtility shows for the one partition on my SanDisk. The Partition is called TESLACAM as FAT32 only supports uppercase names. Below that, you can see the format is indeed FAT32, as requested by Tesla

Finally, I added the TeslaCam folder.

Drive Contains TeslaCam Folder
This is the root folder of the SanDisk drive. You can clearly see a TeslaCam folder in the root, as required by Tesla

With the drive reconfigured to Tesla’s specifications, I donned the rubber gloves and tried the SanDisk SDD in #CO2Fre. Finally, I got a camera in the toolbar. Only there was an X on the Camera and a warning label. When I clicked the warning, #CO2Fre gave me a mysterious UI_a078 error,

DashCam Fail Code
Despite doing everything right, using an externally verified SanDisk Extreme SDD with a GUID Partition Map and a FAT32 filesystem with a TeslaCam folder, this is what #CO2Fre tells me. I was unable to verify what the UI_a078 message means and more conversations with Tesla recommend I schedule another appointment

Because the hypochondriac doesn’t want them to come to my house to fix #CO2Fre, she insisted I call Tesla’s tech support. I reiterated the issue to the support staff, including the note about UI_a078, and told him about my problems obtaining a USB Stick, and he recommended I make a new appointment as the Tesla Mobile Team Member would have a USB Stick he or she could use to test the USB ports of #CO2Fre.

Of course, the hypochondriac vetoed this idea and instead she ordered a couple, cheap USB Stick that should get here by Sunday. If they don’t work, I may be able to get support to come out next week to help me finally resolve this most vexing issue.

Alas, until then, I won’t be cruising on the cloud.

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