Tag: exFAT

DashCam Fail Code

TeslaCam, Tesla Can’t, 2.0

TimeHorse April 24, 2020 No Comments

I really wanted to have my DashCam fixed by today. I really did. But then the hypochondriac got involved, called Tesla, and have them tell me some least common denominator information information that they wouldn’t accept there was a problem with my Tesla unless I tested it with a USB Key [sic]. As I didn’t have any USB Sticks handy, I ordered one that was Tesla branded, as well as a faster, High Endurance MicroSD Card and new adaptor.

The USB Stick won’t arrive until later in the week but the flimsy excuse from the hypochondriac threatened to call the police if I didn’t cancel my service request and wait for my USB Stick order to arrive. She said some lawn care folks would be here today but of course they didn’t come, so I ended up cancelling my appointment for nothing.

However, not wanting to give up, I got my MicroSD Card and tried it in #CO2Fre. It was formatted as exFAT so I formatted it as FAT32 and plugged it into #CO2Fre. Nothing.

I did some more research and realized that most drives come formatted with an MBR to allocate its partitions. I pulled the SanDisk Extreme SDD #CO2Fre and it too had an MBR. Since Tesla recommends using a GUID Partition Table, I opened up DiskUtility and reformatted the entire drive with a GUID Partition Table and a FAT32 File System.

GUID Drive
This is what DiskUtility shows for the SanDisk Extreme SDD 2TB Drive. Under the heading, you can clearly see the drive is formatted as a GUID Partition Map, as requested by Tesla

This went quickly and in the end I had the system correctly formatted as per Tesla’s specifications. The drive was formatted with 2TB of free space.

FAT32 Partition
This is what DiskUtility shows for the one partition on my SanDisk. The Partition is called TESLACAM as FAT32 only supports uppercase names. Below that, you can see the format is indeed FAT32, as requested by Tesla

Finally, I added the TeslaCam folder.

Drive Contains TeslaCam Folder
This is the root folder of the SanDisk drive. You can clearly see a TeslaCam folder in the root, as required by Tesla

With the drive reconfigured to Tesla’s specifications, I donned the rubber gloves and tried the SanDisk SDD in #CO2Fre. Finally, I got a camera in the toolbar. Only there was an X on the Camera and a warning label. When I clicked the warning, #CO2Fre gave me a mysterious UI_a078 error,

DashCam Fail Code
Despite doing everything right, using an externally verified SanDisk Extreme SDD with a GUID Partition Map and a FAT32 filesystem with a TeslaCam folder, this is what #CO2Fre tells me. I was unable to verify what the UI_a078 message means and more conversations with Tesla recommend I schedule another appointment

Because the hypochondriac doesn’t want them to come to my house to fix #CO2Fre, she insisted I call Tesla’s tech support. I reiterated the issue to the support staff, including the note about UI_a078, and told him about my problems obtaining a USB Stick, and he recommended I make a new appointment as the Tesla Mobile Team Member would have a USB Stick he or she could use to test the USB ports of #CO2Fre.

Of course, the hypochondriac vetoed this idea and instead she ordered a couple, cheap USB Stick that should get here by Sunday. If they don’t work, I may be able to get support to come out next week to help me finally resolve this most vexing issue.

Alas, until then, I won’t be cruising on the cloud.

TeslaCam, Tesla Can’t

TimeHorse April 20, 2020 2 Comments

I haven’t been able to use the TeslaCam since 27 July 2019. That’s because, around TeslaOS 2019.28.1, Tesla broke most USB Sticks used for Dashcam functionality, because, it claimed, they were too slow.

Not having a DashCam and having such a mysterious and incomprehensible error—my USB stick was fast enough—I was afraid to buy a new USB stick to see if I could get it working again. For months I dithered on the issue, totally unsure what Tesla wanted, and wanting so badly not to waste money on a device that would fail with Tesla.

Compound that with, in December, 2019, thanks to an AutoPilot, #CO2Fre failed to stop when a vehicle with California plates cut me off by jumping into the exit lane ahead of me at the last minute, causing $4,000 worth of damage I can’t remotely afford to pay. The scratches, therefore, remain to this day. And as no solace, I don’t even have the Dashcam video to go over the details even if I wanted to make an Insurance claim. So, I have scratches but still no Dashcam.

Then TeslaOS 2020.12.5 came out, which added support for watching Dashcam videos within #CO2Fre. Since I had the time off thanks to Covidapolis, I decided to try again with the Dashcam, and found this neat video:

Thanks to that video I decided to buy a 2TB SanDisk Extreme Portable SSD drive, a SamSung SXDC UHS-I EVO Select Card, and a Raspberry Pi Zero W.

I didn’t have access to my car because of the hypochondriac until the day of my #CO2Fre demo. I plugged in the SanDisk drive with its USB-C to USB-A adaptor and… nothing. I had the drive plugged in, but no camera was showing, and I couldn’t show off any of the Dashcam features during my entire presentation, including Dashcam footage of the speed test on the main screen after I parked, despite having the drive plugged in. The demo still went well, but I’m annoyed how hard I tried to get this working and still failed.

No Camera Icon
Sometimes the Camera with an X appears, but usually there’s no camera icon whatsoever, as can be seen here. © 2020, Jeffrey C. Jacobs

Afterwards, I tried to play around some more. Doing so requires me to go through decontamination because, for some reason, the hypochondriac thinks #CO2Fre has SARS-CoV-2. Meaning, I have to keep changing my clothes every time I go to the car because sitting in my car contaminates my clothes.

The drive was exFAT, so I reformatted it as FAT32. The drive did flash on the screen after some cord giggling, but it said it wasn’t formatted properly despite having the TeslaCam folder and being named TeslaCam. Since I’ve read that Tesla supports exFAT, I formatted it back as that, and it sits now, unable to connect.

2TB SanDisk
I have a 2TB SanDisk Solid-State Drive USB 3.1 compatible 10GB/s Drive plugging into #CO2Fre with a USB-C connector and a USB-C to USB-A adaptor hooked into #CO2Fre, yet #CO2Fre can’t see it! © 2020, Jeffrey C. Jacobs

I also tried my MicroSD chip with an adaptor. Originally, the chip was supposed to be part of the Raspberry Pi, but I wanted to test to see if it could be used as the TeslaCam directly. No dice. I’d hook up the Raspberry Pi and try with that, but I have to finish updating my Résumé and fix my broken Zone File updater for Reston Writers first. I just have too much going on to worry about going any further with this nightmare of Tesla‘s.

The way I see it, the drive works in a PC, the drive works in a Mac, it just doesn’t work in #CO2Fre. When you’ve tried everything else, the simple answer it so blame Tesla. So, I made a Mobile Service Request and they should be here Friday morning.

Why must Tesla make this so hard!?!?

In any case, unless I find another set of clothes to wear, even without my Dashcam, I shall very much miss cruising on a cloud.